490 Reviews Found
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
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Confirmed Service Customer
Very honest business. A lot more honest than another close by GM facility. I will always take my Chevy here to be serviced.
Mike H.
GRIFFITH
Business Response
Thank you for choosing us as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I truly like the service that I received on this visit. However, I would like to talk about the unscheduled visit that I made to your service department on 1/16/24. My SUV was giving me a warning that my tire pressure for all four tires were at 27 PSI. This was understandable because the wind chill factor was -28 degrees. At that temperature almost all of the air pressure machines are not working so I decided to go to Circle service department to see if they would help me. Not only did they very cheerfully put air in my tires but they also, at my request scheduled me for a service appointment. Keep up the good work Circle. Jeffery A. Gist
Jeffery G.
SOUTH HOLLAND
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Great service and very professional I pulled up and I was waited on right away once again great job in and out.
Joe B.
CRETE
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Sales Customer
Brian was great to work with. Made getting our new Enclave quick and easy.
Gregory J.
MUNSTER
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. I was left in an empty waiting area and they had turned off the heat on me because they didn't see anyone in there! My Service Rep came back from dinner and noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill a WHOLE $20 for the inconvenience!!! This was STRIKE ONE!!! When I rescheduled on Jan 03, 2025, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by Addie prior and my Service Rep that this is normal until the brakes wear down. I had to explain to both that I have owned a 72 Chevy, 73 Chevy, 74 Cutlass, 84 Buick Skyhawk, 87 Mitsubishi, 89 Chrysler Lebaron Convertible, 91 Plymouth Sundance, 95 Chevy Cavalier, 91 Suzuki XJS, 95 Subaru XT, 2007 Chevy Equinox and now this 2016 GMC Terrain, and I know how a brake job is supposed to sound, and it does not sound this way!!! STRIKE TWO!!! When I brought the SUV in for scheduled repairs on Nov 1, 2023, your service rep doubled down. By the way, upon my arrival for my appointment, I was told the technician had an emergency and left for the day and they were just about to call me to reschedule!!! I was rescheduled for Jan 08, 2025. Stike THREE!!! When I arrived for this final appointment, everything went fine and then after 4 hrs., I was offered a loaner to go get some lunch, because the technician was having a problem removing parts and was waiting on a tool. As soon as I left and pulled into a Fast Food Drive thru, they called to say my SUV was ready! I came back and was resented with a bill over $2,000!! The Service Rep forgot to run it thru my warranty people. He suggested you guys keep my car overnight until the work is approved...I told him absolutely not!!! I had to wait while he called it in and got approval which was another 30+ minutes. Today my car started making a knocking noise in the area it supposedly was repaired on 01/08. FINAL STRIKE!!! Now I'm beginning to wonder if ANY new parts were used on my truck or even if the work was done correctly!!! You can't say it's because of the condition of my car, because your Sales Rep call 2x a month asking/begging me to trade it because of the 54K miles on it and the mint condition its' in, saying it's in demand!!
Anita M.
LANSING
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you are willing to give us another chance, please contact us at (219) 865-4400 so we can understand your situation better in order to try and turn your experience around. Thank you, Circle Buick GMC, INC.
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Business Response
Hi, thank you for the high star rating! Until the next time we meet, take care!
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Confirmed Service Customer
My experience was pleasant I always use the dealership to service my car.
Shirley I.
DYER
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
I like that if somethings Going On You Inform Me and Take Care of The Issue Appreciate That
Lydia S.
CHICAGO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you so much for your high rating. We're looking forward to your next visit with us!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
It was seamless, quick, stress-free, and the salesperson, Joe, was great!
Audrey T.
MATTESON
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Circle Buick GMC, INC.. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I went to Circle Buick and left my Buick at the front garage door and went inside and JAIRO ROMERO wrote up what they had to perform. Circle gave me DEXOS lube/changed filter/multipoint inspection. They rotated the tires. When the total came, I asked the Circle cashier to please apply my Rewards Point Total, I paid the balance, and left Circle Buick a happy Buick driver.
Dan E.
LANSING
Business Response
Hi, we are so happy to read such a great review about Circle Buick GMC, INC.! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to be of service to you again in the future. Best wishes, Circle Buick GMC, INC.
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Business Response
Hi there, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
1) I wasn’t told what my check engine light was as they were supposed to check why it was lit? 2) I was told that my appointment was for a overall review and to check fluids and to top them off. This I don’t think was done as my DEF tank was still on 1/2. Not full. So I bought 2 1/2 gallons on the way home to fill it up. 3) I indicated some issues I was having and I don’t think any where looked at. 4) The service manager was in a very loud argument with another customer in which at least 5 other customers had to endure. There were many other ways to resolve the argument and the customers issues, in front of a whole group of customers IS NOT how this should be resolved. After hearing the Service Manager speak, if I have an issue, I have no confidence he will fix it or what my options would be beyond going to another dealership. When asked by the customer if he could speak to the next level manager, the Service Manager stated he has no other boss or next level that the customer could speak with. When the customer asked to speak with the owner, he said the dealership is not owned by one person, nor would he tell the customer who else he could speak with at the next level. As someone who works in a Global Support Organization that has won multiple awards by industry leaders over the years for our customer support, this was embarrassing to see. There’s a Moto we adhere to; “You never touch someone so little that you don’t leave a long lasting impression”. Good or Bad, us customers there that day will remember those 5 minutes.
Barry M.
MOKENA
Business Response
Thank you for sharing your feedback and for your business. Customer satisfaction is of the utmost importance to us, and we'll be reviewing your feedback carefully with our team. Should you want to talk more about your experience, please do not hesitate to contact us. Thank you.
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!