We had purchased a vehicle several months earlier, and were pursuing the purchase of a similar vehicle and discussed the options with the salesperson, very congenial and involved no sales pressure. Once we made our decision, and called to indicate same, the tenor of the conversation was totally opposite from the standpoint of congeniality from what we felt from this same salesperson--almost snooty and I felt do I really want to deal with this new attitude. What I didn't know was that management had set new guidelines as to entrance into the dealership because of the virus. Should management have done a better job during during the orientation to sales staff on how to take a softer approach in dealing with with the potential buyer because of the new rules? I believe so since we have great respect for our salesperson and could not believe this was the same person with whom we had dealt before. Once we finally understood what had taken place all was forgiven and we made the purchase. If I were an arbitrator, I would side with the sales staff on this one.
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