Customer Reviews

It took a whole 24 hrs for my car to be evaluated and that is bad. When I finally got it back the issue was resolved so good on that.

Brought my truck in to have the check engine light analyzed for possible repair. I was told they could not figure out what the problem was and I should just drive it until something happens. I am not comfortable driving this vehicle with the check light engine on possibly causing more damage to my vehicle. I have brought this vehicle in 3 times now and still no solution to the problem. It has now been there for 4 days and I have not had any word from them.

Waited 3 months for service told them I needed a truck for a loaner. When my wife arrived they gave her a small SUV. I am 6 foot 6 380 lbs I do not fit into those cars. My wife was told they no longer loan trucks. If they would of told her this 3 months ago I would of went to Schepel.

We barely received conversation from our salesman until we put cash on the table. I felt like we were taking up his time. Nothing was explained to us about the different vehicles. We test drove 2 vehicles. The only thing we were told was how to start the car, how to unlock the car and drive down to Burger King and come right back. We paid for the Encore GX in full with cash as we also did with the extended warranty that we purchased and some Dupont treatment that we purchased for our vehicle. We should have went to Subaru!

Two times I have had oil changed, grease shoe marks on rug covering my truck carpet, inside smells of grease and oil, and I have to always adjust my drivers seat , not coming back anymore

Standard as friendly and helpful.

The purchasing experience was just ok. The Service after the fact, was horrible. I purchased an Encore GX that had 3k miles on it already. When they presented it to me it was not "showroom ready" it was ran through the car wash, the inside was NOT touched. There was dog nose marks on the back windows and dog hair on back seat. Since it was a demo or courtesy vehicle there were a few small scratches that needed to be fixed. They promised me a detail and scratch repair. I took it in, I let them know where I the scratches. The ONLY spot touched was the hood. They did NOT even run the car through the washer nor did they touch the inside AGAIN. He says "give me a few mins" so they vaccuum and wipe the inside down and can't wash the car because it was just painted on the hood. I mean you would have thought they would have detailed it first, then did the touch up. Regardless it was un-acceptable and I will not be purchasing another car from there.

Felt very Comfortable. Great Atmosphere. They always do a Great job With my Car.

It was FANTASTIC!!!!! I Love the Great Service.

.I was pleasantly pleased with the entire repair process.

Sold us a warranty and told us it covered just about everything only to find out it covers just about nothing. We still have issues with our car that we should not have seeing its not only 2 months old. The issues should have been fixed before we purchased the vehicle.

Always pleasant

Brian was very helpful answering any question I had about their inventory. Financing was a breeze, and it was an easy pain free experience.

Good

Nice place with excellent services.

Really liked the no hassle pricing. I called in advance to drive and purchase a truck. I wish the truck was a little more cleaned up when I took it... there were some minor dirt smears that would have taken 2 minutes to clean. Nothing excessive, just the extra attention to details. Overall

Everything from sales and finance was a breeze and they���re amazing and quick to work with! The service department though needs to triple check what they���re doing since we had to have our new used vehicle go back twice from improper inspection causing a break in a caliper on the truck and then the sensors not being aligned after that was fixed.

Our salesman, Joe, was very knowledgeable and personable. The entire process was quick and easy. Joe took the stress out of buying a car.

Excellent customer service

Josey was the young lady that was my service advisor. I can't say any more great things about her. She met me at my vehicle with a smile and made sure i was taken care of immediately. Once she was done doing her initial items, she met me at the counter and verified all services I needed and that's where I told her I needed my tire checked out due to low tire pressure. Shortly after showing me to the waiting room she came back to let me know that no repair was needed to tire. Very caring attitude. Once vehicle was finished she came into waiting area with my keys and paperwork and once again explained everything that was done in detail. Never had this kind of service before. I was impressed. Now some of the other advisors is another story.