565 Reviews Found
Confirmed Service Customer
Had a 9:15 appointment & got out of there by 12:30 only because I had to ask for a car wash (which by the way wasn’t that good because it left water spots). Nothing really found to justify “check engine” light on.
Ricardo G.
SCHERERVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Absolutely the worst dealership for service in NWI. They don't listen to what your problem is and then when you pick up the car, they're telling you they recreate a problem that you never even said there was. I felt like I was treated like a complete idiot. I reported a thumping underneath my feet when I turned the steering wheel. They said my floor mats were switched from the passenger side to the driver side. They fixed them. I bust out laughing. I said SERIOUSLY??????? It's coming from under the floorboard but whatever move on. This is an example of the kind of service provided.
Mary M.
SCHERERVILLE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
I came in after work, I obviously looked like I didn’t need the run around or any ego boosting. Bryan and James cut rut to the chase at each step and we were done in under an hour. Absolutely what I needed.
Mark D.
SCHERERVILLE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
My oil change/tire rotation was done in 35 minutes and I was very happy with the service. It was a pleasant experience and everything was done to my satisfaction. What else could I ask for?
Donald V.
HIGHLAND
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
We purchased a top of the line extended warranty policy which covered NONE of the repair we needed -- broken locks for the doors, tire sensor, check engine light on. After finding out none of the electrical work was covered Circle went ahead and fixed the tire sensor then to find out they could not complete the job because we were missing a key and fob??? We knew nothing nor were we alerted to the fact that the truck did not have original key and fob. After installing sensor we were then advised they needed that in order to "finish" the job. The key fob would cost another $300. As my objection to this was why install the senor when you couldn't finish the job!!! Yes I paid bill and cancelled the insurance that seemed to only benefit Circle. Circle's business practices are very suspect. Since only half a job was done I should only pay for half the bill. Words like honesty, customer satisfaction, etc do not describe business practices for Circle.
Barbara N.
CALUMET CITY
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
From the moment I pulled in from the service writer to the cashier everything went smoothly. Everyone was friendly and professional.
Donna L.
LANSING
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Fast easy transaction like buying a vehicle should be.
James B.
FORT WAYNE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Robert our salesman was helpful when we were looking to purchase a new truck.
Kimberly I.
HOBART
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My wife and I where very impressed with Robert Tyree our salesman he was one of the reason we purchased our truck ,he was very helpful. James Davis was also very helpful. We went to two other GMC dealships in the area and Circle by far was the friendliest and most helpful. Will recommend Circle to anybody that wants to listen.
Patrick G.
CROWN POINT
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit! We hope to be of service to you again in the future. Have a nice day!
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Confirmed Service Customer
Mike knows my husband has Deminsha and has helped me keep my car in excellent running condition. He is so patient in explaining things to me. I wish all men in the service department was as kind and helpful as he is.
James M.
HIGHLAND
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
No waiting, pleasant Personal, vehicle was not rinsed off
Marguerite W.
EAST CHICAGO
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Confirmed Service Customer
Love the staff at circle! I would recommend to friends and family. They always go above and beyond.
Nicole H.
CROWN POINT
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The customer service wasn’t good, I don’t know if they top of fluids during a oil change, but if so they didn’t and didn’t have the parts for a recall.
Warren B.
MERRILLVILLE
Business Response
We are not pleased to hear of the incident you've described in this review. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
JOESEPH MENDEZ COURTEOUS A GREAT SALESMAN !! THANK YOU !!
Ida J.
GARY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
They were very quick and accurate on how much time it would take to complete
Karen G.
CALUMET CITY
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.