Customer Reviews

Good service that was quick and efficient.

My air conditioner broke after only 5,000 miles on my car. It took a week to get a service appointment. After 3 hours in the waiting room I was told the part I needed had to be ordered. Come back in 4 days at 7:45 am for the repair. Had to ask to wash my car and No loaner car was available. I live 40 minutes away and gas is very expensive. Also, I am a senior citizen and was hopeful that the service would be better after the purchase of my buick. Disappointed customer

Seemed super rushed to get me in and out as my appointment was later on Friday. CS rep that gave me my keys even commented on how fast they got it done as it was later on Friday. My tires were not rotated with my oil change even though the paperwork states they were. One of the worst service jobs I’ve had here since getting my vehicle in 2017. Might want to reconsider taking 4:30 appointments on Fridays.

This was another great experience; this is the third car I’ve leased from the Circle Buick/GMC dealership. I enjoy working with Bryan Druktenis and will continue to come back. Bryan always does his best to get me the best deal on the model, trim, and color I want. The staff at Circle Buick is extremely friendly and makes the car buying experience enjoyable. I will continue to recommend your dealership to everyone. Thank you again!

The work was done quickly, completely, and well and the staff was very helpful and knowledgeable. I've used the service department multiple times and have never been disappointed.

Was told by the man at service to wait in the waiting room and he would be right with me to talk about my services. I waited 35 minutes. I eventually went to the service desk to see what was taking so long and was told my car was in the bay and that he didn’t need to discuss with me as he thought before. The oil change didn’t take too much longer but they gave me the wrong keys at check out.

No loaners, time that was discussed for service went over than what it should have because they worked on another vehicle.

Short wait!

Service was nice but I think they guess at what’s wrong with my vehicle… less than 3 days later the same issue and little worse I have called twice and the service rep won’t pick up

Brought vehicle in for oil change and tire rotation. Service advisor notified me that the vehicle was past due for fuel injection service. Had that done as well. Glad to see that coffee and water bottles are available again (post Covid) in the customer waiting room,

My lease was due in early February and I wanted to make sure I had a car so I signed a lease for a vehicle that was still in production to make sure I would get it. My dealership not only allowed me to continue driving my car that the lease ended on but they also reimbursed me for the payment difference until I finally received my car. BTW my new car was just sitting on Buicks lot in Michigan for months because it was lost and no one would look in to it until I started making calls to find it. My dealership tried everything in their allowed power and still no one at Buick would look in to it or respond. Who know how long it would have continued to sit there lost without me making a few phone calls and getting lucky that I was given the right number of where it was just sitting.

The new vehicle was given a quick checkup

The whole process was very smooth from stat to finish

I had Joe as my sales and he was verry helpful and easy to talk to and he answered all my questions and the sale went smowthly. I'm verry pleased Thanks ,Donna Grimmer

Your service writer was very knowledgeable and helpful. Even though there was a customer before me that was giving him a hard time when it was my turn he was very polite to me

Some interactions left me curious as to whether they were ready to service my vehicle

Bryan was very helpful & made buying the new car a dream come true. Though there are some changes from the 2019 which we had, they are for the most part very small & who knows, maybe, in time, we will like them.

Service performed promptly, to specifications, and in a professional manner. Friendly & priced competitively.

Dropped off car in morning for a 12:30 appointment and it was completed before I was even scheduled! People are friendly and efficient! Definitely heading to Circle for our next car!

Good