In searching for inventory for what my wife and I wanted, there wasn't much to choose from. We are from Central Indiana with ties to Northwest Indiana, and Circle Buick GMC had the best selection of inventory. After reaching out, our salesman, James, made the process of purchasing a vehicle from 150 miles super easy. When we came a few days later to pick up, he spent ample time with us both going over everything we needed to know about the Terrain and ensured we were comfortable with how to operate all the bells and whistles before leaving. One of the best experiences I've had purchasing a vehicle. Thanks!
James Davis was a pleasure to work with. No tricks, just straight forward and honest. I traveled from the NW suburbs or Chicago, and James made it worth my travels. You guys got a customer for life. Thank you, Kurt Engelbrecht
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Circle Buick GMC, INC. and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. Please don't hesitate to reach out to us if there's anything more we can do!
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
We've brought the vehicle in several times for preventive maintenance since the day of purchase. The service technician(s) have broke a few of our center caps during "supposed" tire rotation. Instead of putting them on properly and line them with the valve stem, they'd rather force it on until its barely on all the while breaking the tabs that hold it on. Then they end up falling off before I return home. We complained to a female service advisor and she "supposedly" ordered us a new set. That was 3 services ago. My son has been a Toyota master technician and worked his way to service manager before becoming disabled. He has alarmed me to the in consistencies he'd notice on the work order/invoice. We had brand new tires installed and a week after had the oil changed. The technician wrote the tires needed to be replaced. The same thing happened with a set of brake pads. I literally changed the pads and rotors and then was told my brake pads were lower than 10%. So this past service yesterday. My son marked a tire on the right front driver side with black marker to make sure they're actually doing what we've requested. He also marked a lug nut. To our surprise the tires were never removed let alone rotated as requested. With so much misinformation given, promised center caps, and work not being done but was charged. How do we know anything else we've requested is actually being done in the past or yesterday for that matter. Is my disabled son going to have to put hidden marks whenever we get something preformed for now on? That's IF we decide to keep using Circle Buick/GMC . I guess that will depend on how these situations are handled. We drive an hour just to have it serviced where it was bought. There are plenty other dealerships we can frequent. Thank you for your time.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.