741 Reviews Found
Confirmed Service Customer
Love everything about this dealership,Service and Salesperson ��������
Harold E.
COUNTRY CLUB HILLS
Business Response
Hi there, thank you for taking the time to leave a review for us at Circle Buick GMC. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Had brought rain guards to put on vehicle they do not look right came back today they said it was installed correctly but they are loose need general manager to reach out to you
Lanetta W.
GARY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
The repair needed for my car was completed in a reasonable time frame. They were communication with me as to what was wrong and all the details of the repair . Customer friendly and polite.
Diane L.
EAST CHICAGO
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
When I received my car back there was a strong smell of smoke in my car. I told the young lady with whom I checked in with, the guy sitting next to her immediately said in a raised voice none of my people smoke! As if I was making what I just smelled in my car up! I don���t smoke no one in my household smokes so when I am in the presence of smoke I sense it easily. To be looked as with such disdain, and spoken to with such an accusatory voice. ���I am done with patronizing Circle!��� I will take my business elsewhere from now on! This site has a customer service problem and I think your guy don���t like Black women. It���s not the first time we have had words but it will be the last! I wasn���t even talking to him and he inserted himself into my conversation! I won���t be disrespected any more there are other dealerships to go to and I will from now on!
Katina D.
MERRILLVILLE
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
My appointment was at 9:45 to have my window fixed. At 12:30 I was told they got the wrong part and had to go pick up another part so I would be given a courtesy vehicle, which I asked for when I made the appointment and was told due to covid I wouldn't be able to have one. I was given the key to the car with no orientation on a vehicle I never drove, didn't know it was keyless had to go back and ask for help, was made to feel stupid! I live in Portage I had to drive home and drive back with horrible traffic, then when i got there they asked if I wanted my car washed which should have already been done!! So had to wait for them to wash it! Terrible experience!
Jane E.
PORTAGE
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Erickson, Jane, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (219) 865-4400 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
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Confirmed Service Customer
The service representatives act like robots.....it is what they are accustomed to say. No feeling. No empathy or sympathy at all.
Leticia V.
VALPARAISO
Business Response
Hi, we truly appreciate your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (219) 865-4400 so we can discuss your experience further. We look forward to hearing from you.
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Confirmed Service Customer
Service department staff extremely informative and pleasant. Social distancing measures taken and staff had masks on. Extremely pleased with my service!!! Will definitely be returning for any of my Buick service needs. Thank you.
Theda W.
CROWN POINT
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Circle Buick GMC, Inc. and we hope to see you again soon! Until the next time we meet, take care!
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Confirmed Service Customer
Great job done by the technicians! They were able to save me a few dollars by being able to fix the brakes by turning the rotors rather than replacing them. Thanks for a job well done!
Michael R.
MUNSTER
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I felt unsupported with a issue I had the strabilitrak
Brian W.
CHICAGO
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 865-4400 to discuss this further.
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Confirmed Service Customer
Not much else I can say except they always do a nice job and take me right on time
Donald R.
CROWN POINT
Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
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Confirmed Service Customer
Routine oil change. They were finished before I finished lunch!
Carole N.
HIGHLAND
Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
My car was brought into the shop to repair the shifter handle button. The shifter button was not moving freely preventing removal of the ignition key. The replacement part was ordered and delivered and my car dropped off a second time to complete the repair. During the second visit I was told that the shifter button was also needed (which is what I stated in the first place) and had to be ordered. I was told that only the shifter handle was ordered. Now I have to drop my car a third time to complete the repair because the shifter button was not ordered in the first place. I feel that better attention to the stated problem and a thorough inspection during the first visit would have revealed that the button was needed. This is the only vehicle that I have and it is difficult to drop the car at the shop this many times.
Richard F.
GRIFFITH
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (219) 865-4400 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
I had a great experience. My SUV was diagnosed accurately and repaired in a timely manner, without breaking the bank.
Nikole S.
HIGHLAND
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I made a appointment for a problem with my SUV $500 plus job completed and within two month another problem possibly a $2000 plus job.
Veronica K.
GARY
Business Response
Veronica, We know that service repairs can become costly, especially once a vehicle turns 13 years old. However, we do our best to keep everything at a fair price for our customers. As discussed, the issue in April was a Check Engine Light concern. Here, we found the vent valves needed to be replaced. Your most recent visit in June, there was no Check Engine Light and no issues with the vent valves. Your new concern was that you were experiencing hesitation after a cold start. At that time, we found that your Fuel Pump was leaking on your 2007 Yukon. These issues are not related. If, at any time, there is an issue with the work we performed, we stand behind repairs , parts and labor for 1-2 years depending on the part. If you have any further questions or concerns, or would like to schedule an appointment for repairs, please feel free to call us at 219-865-4500. Thank you for your business!
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Confirmed Service Customer
Service Technician was very open and honest about cost and repair. He updated me every step of the way.
Melissa E.
HAMMOND
Business Response
Hi, thank you for the high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, thank you so much for your high rating. Thank you again for choosing Circle Buick GMC, Inc. and we hope to see you again.
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Confirmed Sales Customer
EVERYONE WAS VERY NICE TO ME AND ALL WENT VERY SMOOTHLY!! I ONLY HATE THE GLASS SCREEN WHEN SELECTING SOMETHING!!! THE FINGERPRINTS MAKE IT VERY HARD TO READ DURING THE DAYLIGHT HOURS. I HAVE NOT DRIVEN AT NIGHT YET. THEY SHOULD HAVE GIVEN OUT A BUICK CLOTH TO KEEP WIPING THE GLASS!!! HAHAHA!!!!
Nancy K.
HIGHLAND
Business Response
Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Service was great! Matt the service manager took care of me and provided the best customer service possible for me.
Jeff G.
HIGHLAND
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Hi, thanks for taking the time to leave a review.