Customer Reviews

I left my 2020 gmc 2500 hd sierra for oil change and front rotor grinding, they keep it for a week and they say the truck is ok my truck make a big noise from the front rotor i have to take to the next Gmc dealer

process was very quick

First appointment was 7/3 at 945. Took 3.5 hours to diagnose issue (power steering leak). They ordered parts, I waited a week and called to check on parts. No information. Called after 2 weeks, was informed order was 'in process'. Car was longer drivable. Beginning of 3rd week was called that parts were in but didn't have an opening until 7/30. Towed car in early for appointment and it was not ready until end of day Friday. Car still leaks and the steering wheel now makes a grinding noise when turned to the right. Extremely disappointed with entire experience

Everyone was prompt and helpful. Left with a better vehicle than I expected to get. Did not exceed my budget for a monthly payment.

The team at Circle is always helpful and courteous. We drive past 2-3 Buick GMC stores to get our service done.

I took my truck because my transmission was goin bad and they told me GMC told them it was normal to the transmission stops work some times so if my truck stop working goin down the express way and I get hit that���s normal and they told yes

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Did good work. But did not rotate the tires like they said they did

Work done in a timely manner. Always friendly. I've been a customer for over 35 years. Always satisfied.

Awesome dealership...

i bought my car from there. actually i bought 3 cars from there and i get bad service. this last car i bought brand new. i only get it serviced there. i pay for oil change and tire rotate. every time for last 3 oil changes i complain about a noise and the way my car acts when i stop they tell me its fine i tell my husband the next oil change they tell him its fine. 2 weeks ago i hear something crunch and then grind every time i brake coming from work. they couldnt get me in until2 weeks later. my brakes and rotors had to be replaced all the way around. they charged me 530.00 they said sorry. gave a free oil change and i got to use my coupon for 30.00 off. i felt like they didnt value me as a loyal customer. no manger called of the dealership. i felt that at least the rotors should have been free. i felt like they done this on purpose or the tech didnt like his job. so i had to pay for his misery. i am a CNA. i work hard for my money to have nice things. i deserve nice things. i do people right and take care of them no matter what illness they have for 16 years. i take my car to one place so that i know who to blame when something goes wrong like this.

I told you before. No repeat

Excellent service!

We took our Encore in for a oil change and it was a horrible experience. The car was washed after the service and the window was down on the passenger side. The porter either ignored it was open or didn't care it was open, the end result was the entire passenger side was SOAKED when we got the car back. no said anything to my wife and let her take the car as is. Immediately after leaving the dealership my son who was in the passenger side sad the seat was wet, she pulled over to check and it wasn't just wet, it was completely soaked, the seat, floor and back seat and floor, the doors. She took the car back and the service manger acknowledged the issue and gave her a loaner so they can detail the entire interior. That is where it got even worse!! she got a call a couple of days later to pick up alleged detailed vehicle. Upon picking up the vehicle, she noticed and that NOTHING was done, nothing shampooed, vacuumed, wiped, UNTOUCHED! She immediately talked to the service manager who once again gave her the loaner and kept the car another day. The next day (3rd trip now) went to pick up the vehicle and this time it appeared the car was vacuumed but no signs of a detail, no shampoo smell or feel, nothing wiped, now there was added dirt or grease marks on the inside door handle, finger prints throughout, dusty dashboard. She was so irritated she just left. With work, 2 small kids at home, and other priorities, we do not have time to keep waiting on incompetent porters to do their job, driving to and from the dealership 3 towns over. this is the worst experience we have ever had with a dealership. I hope someone sees this soon and reached out to us to make it right. I can be reached at 708-577-3280

It was an easy experience

Extremely disappointed. In November 2019, I had my vehicle serviced for a leak after fluids were found on my garage floor. At that time of service, I was told by the service advisor the technician had found a cover cracked or a seal of some sort regarding the transmission. They were going to order the part and they would let me know when the part was in or I could call to check and then make an appointment to have the part replaced. Of course no one called and, yes, I also failed to call to follow up and then the COVID pandemic came along. When I called to make an appointment for my recent service, July 23, 2020, for an oil change and to have the part replaced, Circle had no record whatsoever of my last service check besides the oil change. I had to start the process over of having the vehicle checked and, of course, the technicians were not able to find anything wrong. I asked a handful of questions because I knew this was going to happen since I hadn't seen any leakage, but, keep in mind, I also have not been using my vehicle like I had in the past due to the current events. The service department staff did not seem to care. There only excuse was that the service advisor no longer worked at Circle and they never documented my service. I was waiting in a crowded room for almost 2 hours and not once did I get an update. Normally, someone from the service staff would walk you through the inspection report or advise you of recommended services. Nothing. I did not see anyone until all was completed with the news that nothing was found wrong with the vehicle. The least they could have done was given a free or discounted oil change or a car wash for the inconvenience. Something to show that they were sorry for the inconvenience or the lack of responsibility from the previous employee. It is Cirlce's reputation on the line in these type of circumstances. I would never recommend anyone to have their vehicle serviced at Circle and that is unfortunate because my family have been long time customers of Circle and they also have been dissatisfied with the service department as of late.

Justin is great. Everything went smooth. He was even able to identify an ongoing problem and found the solution by ordering a switch that needed to be replaced.

Very friendly and knowledgeable of what I needed to be done. Also have everything done in a timely matter. Thanks and keep up the good work tony.

My experience at Circle GMC was very professional. It was one of the quickest vehicle buying experiences I have had. I have already recommended them to others and will definitely call on them for my next vehicle purchase

It was great