608 Reviews Found
Confirmed Service Customer
It took a whole 24 hrs for my car to be evaluated and that is bad. When I finally got it back the issue was resolved so good on that.
Alan B.
HAMMOND

Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
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Confirmed Service Customer
Brought my truck in to have the check engine light analyzed for possible repair. I was told they could not figure out what the problem was and I should just drive it until something happens. I am not comfortable driving this vehicle with the check light engine on possibly causing more damage to my vehicle. I have brought this vehicle in 3 times now and still no solution to the problem. It has now been there for 4 days and I have not had any word from them.
Vince M.
GRIFFITH

Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
Waited 3 months for service told them I needed a truck for a loaner. When my wife arrived they gave her a small SUV. I am 6 foot 6 380 lbs I do not fit into those cars. My wife was told they no longer loan trucks. If they would of told her this 3 months ago I would of went to Schepel.
Steve M.
BEECHER

Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Sales Customer
We barely received conversation from our salesman until we put cash on the table. I felt like we were taking up his time. Nothing was explained to us about the different vehicles. We test drove 2 vehicles. The only thing we were told was how to start the car, how to unlock the car and drive down to Burger King and come right back. We paid for the Encore GX in full with cash as we also did with the extended warranty that we purchased and some Dupont treatment that we purchased for our vehicle. We should have went to Subaru!
Donald N.
HAMMOND

Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.
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Confirmed Service Customer
Two times I have had oil changed, grease shoe marks on rug covering my truck carpet, inside smells of grease and oil, and I have to always adjust my drivers seat , not coming back anymore
John V.
BEECHER

Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The purchasing experience was just ok. The Service after the fact, was horrible. I purchased an Encore GX that had 3k miles on it already. When they presented it to me it was not "showroom ready" it was ran through the car wash, the inside was NOT touched. There was dog nose marks on the back windows and dog hair on back seat. Since it was a demo or courtesy vehicle there were a few small scratches that needed to be fixed. They promised me a detail and scratch repair. I took it in, I let them know where I the scratches. The ONLY spot touched was the hood. They did NOT even run the car through the washer nor did they touch the inside AGAIN. He says "give me a few mins" so they vaccuum and wipe the inside down and can't wash the car because it was just painted on the hood. I mean you would have thought they would have detailed it first, then did the touch up. Regardless it was un-acceptable and I will not be purchasing another car from there.
Jennifer L.
CEDAR LAKE

Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.
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Confirmed Service Customer
Felt very Comfortable. Great Atmosphere. They always do a Great job With my Car.
Deborah C.
CHICAGO

Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Circle Buick GMC, Inc. and we hope to see you again.
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Confirmed Service Customer
It was FANTASTIC!!!!! I Love the Great Service.
Harold E.
COUNTRY CLUB HILLS

Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
.I was pleasantly pleased with the entire repair process.
Anthony S.
CALUMET CITY

Business Response
Hi, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Sold us a warranty and told us it covered just about everything only to find out it covers just about nothing. We still have issues with our car that we should not have seeing its not only 2 months old. The issues should have been fixed before we purchased the vehicle.
Mary N.
GARY

Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Brian was very helpful answering any question I had about their inventory. Financing was a breeze, and it was an easy pain free experience.
Gavin D.
NEW LENOX

Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thank you again for leaving us this response!
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Business Response
Hi there, thank you so much for your positive comments about Circle Buick GMC, Inc.! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Really liked the no hassle pricing. I called in advance to drive and purchase a truck. I wish the truck was a little more cleaned up when I took it... there were some minor dirt smears that would have taken 2 minutes to clean. Nothing excessive, just the extra attention to details. Overall
Nicholas C.
SAINT JOSEPH

Business Response
Hi there! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Everything from sales and finance was a breeze and they���re amazing and quick to work with! The service department though needs to triple check what they���re doing since we had to have our new used vehicle go back twice from improper inspection causing a break in a caliper on the truck and then the sensors not being aligned after that was fixed.
Erin L.
VALPARAISO

Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Our salesman, Joe, was very knowledgeable and personable. The entire process was quick and easy. Joe took the stress out of buying a car.
Michael P.
HIGHLAND

Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Josey was the young lady that was my service advisor. I can't say any more great things about her. She met me at my vehicle with a smile and made sure i was taken care of immediately. Once she was done doing her initial items, she met me at the counter and verified all services I needed and that's where I told her I needed my tire checked out due to low tire pressure. Shortly after showing me to the waiting room she came back to let me know that no repair was needed to tire. Very caring attitude. Once vehicle was finished she came into waiting area with my keys and paperwork and once again explained everything that was done in detail. Never had this kind of service before. I was impressed. Now some of the other advisors is another story.
Dan S.
SAINT JOHN

Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!