My vehicle was towed to this dealership because it was closer. It took two days for me to receive a diagnostic report. It took four days to get my vehicle repaired. I had to call several times. I told them I had a rental and asked for a loaner. I was told this was a small dealership. On arrival to pick up my vehicle, you could easily see this was not a small dealership. Evan was helpful. The female answering the telephone for service was not.
We appreciate your feedback and your patronage. Our focus on customer satisfaction is unwavering, and we'll be examining your feedback with our team. Should you wish to talk more about your experience, please reach out to us. Thank you.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We do hope we can be of assistance in the future. Take care!
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, it's upsetting to hear that your experience was anything but stellar. Please contact us at (219) 865-4400 when you have an opportunity, and we will be more than happy to try and turn your experience around.
The wait was entirely too long considering I had an appointment. I felt like I could have just walked in if the wait time was going to be in excess of 5 hours. Also, no diagnosis for my issue could not be determined which means I have to return for what could be another excessive wait time before my vehicle is even looked at.
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.