578 Reviews Found
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
About 1 year ago I had all 4 brake pads and rotors replaced. I was told they might make noise but to give it time. It's been a year and my brakes still squeal everytime I'm backing up and use the brakes. I scheduled an appointment to have this fixed and was told it can't be fixed because it's the material and they wouldn't replace the pads because they weren't guaranteed. My brakes never made noise before I brought my car into the dealer. I took it in for service because I was feeling a little bit of wobble when braking. I spent a lot of money and now I have an annoying noise. I would never recommend Circle Buick for brakes.
Cheryl S.
HIGHLAND
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Sales Customer
The buying experience went very smooth. Kathy Woods did an excellent job at taking me through everything.
Donald W.
CEDAR LAKE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
I've had my truck for 2 weeks, and the check engine light comes on. I'm thinking no problem it's under warranty. Lone behold they do not have a Disel tech on staff, and service is two weeks out. I was also told to rent a car thru Herts and they will reimburse me, well we all know how that would have went. I am in total disappointment with the service department. The manager didn't even come out to talk to me. If you can't fix the vechiles you sell then you shouldn't have them on your lot, or atleast let your costumer know.
Louis U.
SAINT JOHN
Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Confirmed Service Customer
I have always had a great experience in the service department
Angelus S.
SAINT JOHN
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
1st of all they tell me a whole hour for oil change Wound up being an hour and a 1/2 and it was unacceptable for the reason that they gave me 1 Guy went on break OK so it's only 2 people working doing oil changes unacceptable
Joseph W.
GLENWOOD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Staff was helpful and communicative. the issue was the new set up in pulling into the garage. There are several pieces of equipment in close proximity to the lane whereby when I opened my truck door it struck a aluminum box and dented my door. There were signs saying be careful though the position of this piece of equipment was so low to the ground it was hard to see from within the truck. I didn't swing the door open in as much as the equipment kept the door from actually opening fully. Who in the world would think this set up "temporary as it maybe" was a good idea. I now have a dent in my otherwise spotless truck. Thanks GMC!!!!!!!!
John P.
SAINT JOHN
Business Response
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more.
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Confirmed Service Customer
I was therefore an oil change and asked that my car be washed. The nice young man told me an hour I waited for 2 hours walked out and my car wasn't washed. All for the very expensive price of $80. Now you want to know if I'm happy?
Cathleen T.
LANSING
Business Response
Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail.
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Confirmed Service Customer
I made appointment way in advance at 2:45 available time. I get there and the service rep spent over 13 minutes on trying to turn me away and to reschedule as if I was just a walk in. That mechanics day ends at 4. I insisted that they take a quick look at my vehicle just to make sure it’s not just a thirty sensor for the front range and lane assist as this function stopped working for no known reason. Service guy looked at it and mentioned a faulty sensor but never offered to get it repaired or make appointment to resolve this. I felt unwelcome when I got there and after I left.
Jose S.
HOBART
Business Response
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Circle Buick GMC, INC. and we hope to see you again soon! We hope you have a great day!
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Confirmed Service Customer
I brought my GMC Canyon in for an oil change and tire rotation. My vehicle was dropped off clean, when I picked it up the hood, fenders and door handle were covered in dirty fingerprints and smudges. I didn't expect that they wash the truck...But at least wipe up after yourself. I have never had this happen before and I have been here several times for service; so hopefully this was an oversight!
Joseph S.
LYNWOOD
Business Response
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon.
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Business Response
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Bryan is awesome at his job would highly recommend him to anyone!
Melissa D.
HIGHLAND
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I have been bringing in my truck there for oil changes and tire rotarions since I bought it back in 2017 and not once have they checked the cabin filter or the air filter and told me it needs replacing. I didn't even realize there was a cabin filter. After 5 years a friend of mine asked me and checked it for me and it was completely filthy. He changed it for me since I have a disability
Dan S.
SAINT JOHN
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hello, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Circle Buick GMC, INC.!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!